** Customer Service Representative**
**Job Category****:** Customer Service **Requisition Number****:** CUSTO001097 Showing 1 location **Job Details**
**Description**
**About MD Building Products:**
Since 1920, M-D has been inventing, developing, manufacturing and distributing quality products for building, decorating and weatherproofing your home. M-D Building Products, Inc. has a rich history of product development and manufacturing expertise. This history spans almost a century of designing and manufacturing products demanded by our customers. Our products are industry leaders or contend for industry leadership in every category.
**Customer Service Presentative Job Tasks and Responsibilities:**
* Deal directly with customers either by telephone or electronically
* Respond promptly to customer inquiries
* Handle and resolve customer complaints
* Obtain and evaluate all relevant information to handle product and service inquiries
* Provide pricing and delivery information
* Perform customer verifications
* Set up new customer accounts
* Process orders, forms, applications and requests
* Organize workflow to meet customer timeframes
* Direct requests and unresolved issues to the designated resources throughout the organization
* Keep records of customer interactions and transactions
* Record details of inquiries, comments and complaints
* Record details of actions taken
* Prepare and distribute customer activity reports
* Maintain customer databases
* Communicate and coordinate with internal departments
* Follow up on customer interactions
* Provide feedback on the efficiency of the customer service process
* Ability to present products while identifying up-selling opportunities
* Support Outside Sales Team located in North America
**Customer Service Education and Experience:**
* College degree preferred
* Knowledge of customer service principles and practices
* Knowledge of relevant computer applications
* Knowledge of administrative procedures
* Numeric, oral and written language applications
* Ability to type
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